FAQs

How will confidentiality be maintained?

The confidentiality and security of provider and patient information and the privacy of the system users are critical priorities for DGF MedServ. Our web-based platform and database are designed to be compliant with all laws, rules and regulations relating to the privacy of individually identifiable health information (HIPAA).

All network traffic to and from the database is routed through redundant firewalls for complete security to the database and online systems. Secure internet accesses to application's screens, use of passwords, and powerful 128-bit Secure Socket Layer (SSL) encryption are used to insure only authenticated use of the system. Only password/PIN authenticated users have access to their restricted data over connections that automatically encode all information exchanges. Virus detection mechanisms are used to ensure that the database and websites are free of all viruses. Routine and daily tape back-ups protect all volatile system data and are secured in an off-site storage facility.

Can the records submitted to DGF be changed on-line?

No. All records, documents or other submissions cannot be changed as they are archived on a READ ONLY basis. New documents or reports can be added as amendments but your original documents cannot be altered by anyone either inadvertently or intentionally. Furthermore, you can deny access to your information by restrictive access by department or personnel.

Your records can be retrieved at any time and can be printed out so as to reduce your necessity for copies, files and file cabinets.

Can I use my current system software to interface with the DGF platform?

Actually, no software is needed at all to access the DGF Platform. All you need is Internet Access. Any Internet Service Provider (ISP) will work whether it is dial up, high speed, DSL or T-1.

Can the providers check the status of a claim?

Yes, DGF utilizes the power of the Internet to enable health care providers to conduct everyday transactions more easily, more efficiently and less expensively than ever before!

What types of transactions can be conducted electronically through your portal?

The DGF system easily allows providers to conduct the following transactions electronically:

• Real time eligibility verification
• Referral requests
• Claim status inquiry
• Claims submission
• Electronic patient statements
• Electronic Remittance Advice (ERA) and payment posting

Experience these benefits:

• Expedite reimbursement
• Reduce rejected claims
• Decrease time-intensive manual tasks
• Increase productivity and efficiency
• Improve cash flow

What clearinghouse do you submit claims through?

None . . . DGF has direct connectivity with payers so we do not need a clearinghouse . . . DGF is the clearinghouse.

How do you handle the really difficult claims?

With 23 years of experience and a highly qualified staff of Health Claims Specialists DGF rolls up its sleeves for the providers. DGF knows that Follow-Up'work is 90% of the business and diligent follow-up produces results. Anyone can batch submit claims, but with DGF's proprietary software programs that edit and buff claims, only clean claims are submitted. The rejection rate drops tremendously when claims are put through the DGF filters and edits program. If a claim is denied, DGF researches the problem and takes the steps necessary to make the claim compliant with the payer's requirements. DGF has a staff of credentialed and degreed healthcare specialists who work closely with providers to assure the most accurate and fastest reimbursements possible.

Our healthcare specialists are there to answer questions, and assist provider's focus on what they do best . . . providing professional care to their patients. We take the insurance headache out of your office.

How does DGF expedite the claims submission process?

DGf offers our exclusive HIPAA Compliant, all-payer electronic claims, encounters and ERA transaction platform resulting in distinctive advantages to the provider. Our extensive all-payer claims and encounters connectivity through our single source provides access to the myriad of national and regional payers including Medicare, Medicaid, Blue Cross Blue Shield (BCBS) and commercial plans.

Through our exclusive HIPAA Complaint real-time transaction capability your office is supplied the tools you need to ensure patient coverage and expedite the approval process before submitting the claim for payment. All of this through our internet-capable solution.